Privacy policy

Information we collect

We collect account details such as your name and email address, property information you choose to enter, maintenance records, notification preferences, and documents you upload. We also receive basic technical information needed to secure and operate the service, such as IP address, browser details, and request logs.

Why we use it

• Provide your property record, maintenance schedules, reminders, and document storage.
• Authenticate accounts, process subscriptions, and provide customer support.
• Protect Eivan from abuse, diagnose failures, and improve reliability.
• Send service messages you request, including maintenance and billing emails.

Service providers and overseas processing

We use specialist providers for hosting, databases, file storage, authentication, email delivery, workflow automation, and payments. Depending on how Eivan is configured, these providers may include Vercel, Fly.io, Neon, Cloudflare, Resend, Inngest, Stripe, and Google when Google sign-in is enabled. Depending on the service and region, information may be processed in Australia, the United States, or another country where a provider operates. We share only what is reasonably needed for that provider to perform its service.

We do not sell personal information. Stripe processes payment details directly; Eivan does not store complete card numbers.

Storage, security, and retention

We use access controls and technical safeguards designed to keep workspace data private. No online service can promise absolute security. We retain information while your account is active and for a reasonable period afterwards where needed for recovery, billing, fraud prevention, dispute handling, or legal obligations.

Access, correction, and deletion

You can update common account and property details in Eivan. To request access to, correction of, or deletion of personal information, email hello@eivan.app. We may need to verify your identity before completing a request and may retain limited records where the law permits or requires it.

Questions or complaints

Email hello@eivan.app with the subject “Privacy”. We will review the issue and respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.